wisebet Privacy Policy

wisebet operates the online gaming platform accessible at wisebet.one (the "Platform"). For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, wisebet acts as the Personal Information Controller (PIC) in respect of the personal data of players and visitors collected through the Platform.

This Privacy Policy applies to all personal data collected by wisebet in connection with your use of the Platform, including during account registration, identity verification, gaming activity, customer support interactions, and promotional communications. It does not apply to third-party websites or services that may be linked to or from the Platform.

By registering for a wisebet account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

wisebet collects the following categories of personal data from players and Platform visitors:

2.1 Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth
• Gender (optional, where provided)
• Nationality
• Government-issued ID type and number (e.g., passport, driver's license, SSS ID, PhilHealth ID, UMID)
• Selfie or photograph submitted for identity verification purposes

2.2 Contact Data

• Email address
• Philippine mobile number
• Residential address (province, city/municipality)

2.3 Financial Data

• GCash or Maya account number (where used for deposits or withdrawals)
• Bank account details (bank name, account number) where used for bank transfer transactions
• Debit card details (card number, expiry date) where used for card transactions
• Transaction history, including deposit amounts, withdrawal amounts, and dates

2.4 Gaming Activity Data

• Games played, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session logs and access timestamps
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Records of customer support interactions (live chat transcripts, email correspondence)
• Feedback and survey responses where voluntarily provided

wisebet collects personal data through the following means:

• Direct collection: Information you provide when registering for a wisebet account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 7 for details on our use of cookies.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from anti-fraud partners; payment confirmation data from payment processors such as GCash, Maya, and partner banks.

wisebet does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

wisebet uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your wisebet account, including processing your registration and verifying your identity.
• Service delivery: To provide access to the Platform's gaming services, process deposits and withdrawals, and deliver customer support.
• Regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and PAGCOR regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing and promotions: To send you promotional offers, bonuses, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features and performance of the wisebet Platform.
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

wisebet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform our obligations under the Terms and Conditions you have agreed to, including providing gaming services and processing financial transactions.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to wisebet, including AML regulations, KYC requirements, and PAGCOR directives.
• Legitimate interests: Where processing is necessary for the legitimate interests of wisebet, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.

wisebet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and documents as part of our KYC process.
• Fraud prevention and AML partners: Service providers that assist wisebet in detecting and preventing fraudulent activity and money laundering.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform technology providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law or regulatory directive.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors where necessary for legal compliance or the conduct of legal proceedings.

All third-party service providers engaged by wisebet are required to process personal data only in accordance with our instructions and in compliance with applicable data protection laws.

7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the wisebet Platform. They help us recognize your device, remember your preferences, and understand how you use the Platform.

7.2 Types of Cookies We Use.

• Essential cookies: Required for the Platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

7.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the wisebet Platform. For analytics and marketing cookies, you may withdraw your consent at any time through the cookie preference settings on the Platform.

wisebet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account relationship with wisebet and for a period thereafter as required by applicable law.

Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Financial transaction data: Retained for a minimum of five (5) years following the date of each transaction, as required by the Anti-Money Laundering Act.
• Gaming activity data: Retained for a minimum of three (3) years following the date of activity.
• Customer support records: Retained for a minimum of two (2) years following the resolution of each support interaction.
• Marketing consent records: Retained until you withdraw your consent or for three (3) years following your last interaction with wisebet marketing communications, whichever is earlier.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with wisebet's data disposal procedures.

wisebet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction . These measures include:

• TLS encryption: All data transmitted between your device and the wisebet Platform is encrypted using Transport Layer Security (TLS) protocols.
• Data encryption at rest: Sensitive personal and financial data stored on wisebet servers is encrypted using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted to authorized wisebet personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Secure payment processing: Financial transactions are processed through PCI-DSS compliant payment partners. wisebet does not store full payment card numbers on its servers.
• Regular security assessments: wisebet conducts periodic security reviews and vulnerability assessments to identify and address potential risks to personal data.
• Staff training: All wisebet personnel with access to personal data receive regular data protection and security training.

While wisebet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in harm to affected individuals, wisebet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by wisebet:

• Right to be informed: The right to be told what personal data wisebet collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data wisebet holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data wisebet holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal and regulatory retention requirements.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on wisebet's legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that wisebet has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact the wisebet Data Privacy Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

The wisebet Platform is strictly intended for individuals who are at least twenty-one (21) years of age. wisebet does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered for a wisebet account or provided personal data to wisebet, please contact our support team immediately at [email protected] so that we can take appropriate action.

The wisebet Platform may contain references to third-party services such as payment processors. This Privacy Policy applies only to the wisebet Platform and does not cover the privacy practices of any third-party services. wisebet is not responsible for the privacy practices or content of third-party platforms. We encourage you to review the privacy policies of any third-party services you use in connection with your wisebet account.

wisebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date at the top of this page reflects when the Policy was last updated.

Where changes are material, wisebet will notify registered players via email or in-platform notification prior to the changes taking effect. Your continued use of the wisebet Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We recommend reviewing this Privacy Policy periodically to stay informed about how wisebet protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wisebet handles your personal data, please contact our Data Privacy Officer through the following channels:

• Email: [email protected] — for all data privacy inquiries, access requests, and erasure requests.
• General Support: [email protected] — for account-related questions and general platform support.
• Live Chat: Available 24/7 through the wisebet Platform for immediate assistance.

For complaints that cannot be resolved directly with wisebet, you may contact the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.